Our Mission

Gilchrist & Soames is a sophisticated purveyor of fine English toiletries, providing luxury hotels and resorts with innovative and comprehensive bathroom amenity solutions. We distinguish ourselves through distinctively created product and signature service, thereby assisting our clients in providing a superior guest experience.

We are the only branded toiletries company dedicated to the luxury hotel market. Our fine toiletries, property-wide solutions, and emphasis on exacting customer service can be found throughout the world’s finest hotels, exclusive resorts, and distinguished spas, inns and bed & breakfasts.

Our Heritage

Our heritage is steeped in the rich and established tradition of fine English toiletries. Founded in 1975 in London, England, Gilchrist & Soames was acquired and developed by Potter & Moore, the oldest operating toiletry company in the world dating back to the 18th century. The company was moved to the United States in 1989, and then acquired and moved to Indianapolis by E&A Industries. We expanded our expertise into spa-oriented products by acquiring Essentiel Elements in 2002. Most recently, we were acquired by Swander Pace Capital in October 2007. Today, Gilchrist & Soames is recognised as the premium brand within the luxury hotels marketplace. Despite our growth, we have never forgotten that we pursue a traditional craft, and our passion for excellence is evident in every product we create.

Our Products

We offer a range of diverse and unique house collections, each with a distinctive and singular style. Our broad spectrum of designs span the defined toiletries needs for both contemporary and classical hotels, developed with an uncompromising eye for detail. (Not all collections are available in all locations.)

• Aromatherapy Associates: 30 years of treatment and product experience offer guests real aromatherapy.
• Essential Elements™: therapeutic grade essential oils form the foundation of this 100% pure and natural product line.
• London Collection®: sophistication and urban style combine with antioxidant-rich botanicals to meet the needs of today’s genteel traveler.
• Forest Essentials®: a fusion of natural and sustainably harvested packaging elements personify nature in this eco-friendly collection.
• Verde: the rich, warm, and natural palette of the Mediterranean abound in this anti-oxidant harvest.
• Spa Therapy: turns any bath into a private spa through moisturising and nurturing extracts from the sea.
• Chamomile: a walk through a country herb garden is evident in this relaxing formulation of botanicals and chamomile tea.
• English Spa: the heritage of luxury and purity found in our English roots abounds in this floral and herbal formulation.

In addition to our house brands, hotels throughout the world call on us to create bespoke collections for their properties. These exclusively designed collections support and enhance the positioning and unique sensibility of a property.

Our Guiding Principles

We are considered the best in the luxury hotel market. We’ve built our reputation through our attention to detail and our focus on quality. The factors that define who we are include:

• Passion: our only business is luxury toiletries for distinctive hotels.
• Global Reach: wherever our clients need us; The Americas, Europe, Australia, and the Pacific Rim.
• Personal Attention: we do not strive to be the largest amenity provider in the global industry, but rather the best in the luxury segment.
• Impeccable Service: same day shipping is our practice, not an exception.
• Inventory Commitments: we maintain sufficient inventory at all times to ensure our customers availability of product and consistent service.
• Luxury Spa Division: in-house spa expertise allows us to provide value-added service when developing full property solutions.
• Distinctive Packaging that Guests Notice: in-house creative staff and state-of-the-art equipment.
• Cosmetic-Grade Toiletries: we conform to the rigid CTFA (Cosmetic, Toiletries, and Fragrance Association) guidelines.
• Environmentally-Friendly Focus: safeguarding our delicate ecology is deeply rooted in our business philosophy.
• Cruelty-Free Philosophy: we are committed to cruelty-free development and manufacturing practices; our products are never tested on animals and no animal ingredients are used in our formulations.