Refund Policy

Posted November 2006

We offer high quality cosmetic-grade formulations and soaps and we trust that you will be pleased with your purchase. If for some reason you are not completely satisfied, we will gladly accept a return within 30 days from your receipt of the merchandise. At your request, we will:

• Replace or exchange the merchandise, or
• Credit the purchase price to your credit card account (once the return items have been received). Shipping charges are not refundable.

Return Procedure

If you would like to return merchandise (within 30 days of receipt), simply ship the items along with the original packing list to us at:

Gilchrist & Soames
Customer Care Department
1535 E Naomi Street
Indianapolis, IN 46203

For further assistance, please contact Customer Care at:

Email:
Phone: 317.786.8037 (toll free in the United States: 800.592.8862)
Fax: 317.786.8511
In Europe: +44 (0) 1733 384100